Privacy policy
Last updated: July 09, 2025
At Appliance Parts Canada, we are committed to protecting your privacy and handling your personal information responsibly in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from www.appliancepartscanada.ca, or otherwise interact with us through our services.
By accessing or using our Services, you agree to the practices outlined in this Privacy Policy. If you do not agree with our policies, please do not use the Site.
1. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes to our practices, operations, or legal obligations. We will update the “Last updated” date and post any revised policy directly on our Site. Continued use of our Services after an update constitutes your acceptance of the revised Privacy Policy.
2. Information We Collect
We collect personal information to fulfill your orders, improve our Services, and communicate with you effectively. The type and amount of information we collect depends on how you interact with us.
a. Information You Provide Directly
Contact information (e.g., name, address, email, phone)
Order details (e.g., billing/shipping address, payment confirmation)
Account information (e.g., username, password, security questions)
Customer service messages (e.g., emails, contact form submissions)
Note: Certain features may require you to provide information directly. If you decline, you may be unable to access those features.
b. Information Collected Automatically
We may use cookies and tracking technologies to collect technical data such as:
IP address and browser type
Device identifiers and network information
Browsing behavior and interactions with our Site
c. Information from Third Parties
We may receive information from:
Our eCommerce provider (e.g., Shopify)
Payment processors (e.g., credit card issuers, Interac)
Analytics or advertising partners
All third-party data is handled in accordance with this policy and applicable laws.
3. How We Use Your Personal Information
We use your information for the following purposes:
a. Order Fulfillment and Customer Service
To:
Process and ship orders
Provide updates and support
Manage returns and exchanges
b. Site Functionality and Security
To:
Operate and maintain the Site
Prevent fraud and unauthorized access
Ensure account security
c. Marketing and Personalization
To:
Send promotional offers or newsletters (with consent)
Show tailored content and advertisements
Conduct surveys or improve user experience
You can opt out of marketing communications at any time using the unsubscribe link or by contacting us directly.
4. Cookies and Tracking Technologies
We use cookies to:
Remember user preferences
Power our Shopify storefront
Analyze website traffic
Improve website functionality and security
You can manage cookie preferences in your browser settings. Disabling cookies may affect site performance or access to certain features.
5. How We Share Personal Information
We may disclose personal information to:
Service providers (e.g., shipping carriers, payment processors)
Business and marketing partners (with your consent)
Affiliates or subsidiaries within our company group
Government authorities when legally required
Third parties in the event of a business sale, merger, or reorganization
We do not sell or rent your personal information. We also do not use sensitive personal data without your consent.
6. Third-Party Websites and Links
Our Site may link to third-party platforms (e.g., social media, payment gateways). We are not responsible for their content or privacy practices. Please review their policies before sharing personal information.
7. Children’s Privacy
Our Services are not directed to children under 13. We do not knowingly collect information from minors. If a child has submitted personal information, parents or guardians may contact us to request its deletion.
8. Security and Data Retention
We implement industry-standard security measures to protect your data. However, no system is completely secure.
We retain your information only as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes or enforce agreements
9. Your Privacy Rights (Canada)
Depending on your province or territory, you may have the following rights:
Access – Request a copy of your personal information
Correction – Request updates to inaccurate or incomplete data
Deletion – Request removal of your personal information (where applicable)
Consent Withdrawal – Withdraw your consent to data use
Data Portability – Request transfer of your data (in specific cases)
We will respond to all requests in accordance with Canadian privacy laws. We may require verification of your identity before fulfilling requests.
To exercise your rights, contact us using the information below.
10. International Users
Your personal information may be stored or processed outside of Canada. We ensure all international data transfers comply with applicable data protection laws and include appropriate safeguards.
11. Complaints or Concerns
If you have a concern about our data practices:
Contact us directly (see below).
If unsatisfied with our response, you may file a complaint with your provincial privacy commissioner or Office of the Privacy Commissioner of Canada (OPC).
12. Contact Us
If you have questions about this Privacy Policy, or wish to exercise your rights under privacy law, please contact us:
Email: applpartscanada@gmail.com
Address: 682 Old Meadows Road, Kelowna, BC, V1W 5L4, Canada